For in-stock, ready-to-ship jewelry, please allow up to 72 business hours for processing with Ground Shipping. During peak holiday periods, processing may require an additional 2–3 business days. 

Orders placed with 2-Day or Next Day Shipping are prioritized but may still require up to 1 business day for processing. Please place your order before 11 AM EST for the best chance of shipping the same day or the following business day. Delivery timelines begin once your order has shipped. 

Ground Shipping 

• Orders up to $50: $6.95 
• Orders from $50.01–$249.99: $11.95 
• Orders from $250–$999.99: Complimentary 
• Orders of $1,000 or more: Complimentary with signature required 

Expedited Shipping 

• 2-Day Shipping: $19.99 
• Next Day Shipping: $29.99 

For additional assistance, please contact Client Care at support@jenniferfisher.sbs or 1-888-660-9572. 

You can process eligible returns and exchanges through our  Returns and Exchanges portal. 

To make holiday shopping seamless, eligible orders placed between October 26, 2026 and January 1, 2027 may be returned or exchanged through January 15, 2027.

Returns may be refunded to your original payment method or issued as store credit. Returns and exchanges may be made by mail or at Jennifer Fisher stores. Please allow up to 10 business days for refunds to appear on your original payment method, depending on your bank. Items marked final sale are not eligible for returns or exchanges.

Return Requirements

• Items must be in their original condition, without signs of wear or damage.
• All returns must include the original packing slip.

Non-Returnable Items

• Personalized products
• All JF LAB products
• Salt Products (bags, jars, vials)
• Fragrance
• Cookbooks
• Beanies
• Earring backs
• Gift cards
• Any items marked final sale

Return Shipping

Original shipping fees are non-refundable. Returns are subject to a $10.95 return shipping fee, which will be deducted from your refund. Exchanges are free and are not subject to the $10.95 return shipping fee.

International Returns

Original shipping fees are non-refundable. International customers are responsible for all taxes, duties, and shipping costs associated with their return.

How to Return

All returns must be submitted through our official returns portal. Jennifer Fisher is not responsible for items returned outside of this process.

We currently ship to: Australia, Belgium, Canada, Denmark, France, Germany, Hong Kong and Japan. 

International shipping rates are displayed in the local currency at checkout: 

• Australia: $49 AUD 
• Belgium: €23 
• Canada: $38 CAD 
• Denmark: 180 DKK 
• France: €28 
• Germany: €28 
• Hong Kong: $201 HKD 
• Japan: ¥4,400 

Most international orders are estimated to arrive within 1–5 business days after shipment. Please allow up to 1 additional business day for processing. Delivery estimates do not include weekends, holidays or customs delays. 

Shipping charges do not include applicable import duties, taxes or customs fees. These charges are the customer’s responsibility and may be collected by the carrier upon delivery. 

Please note that fragrance and candles cannot be shipped internationally. Salt can currently be shipped internationally only to Canada. 

Due to duties and insurance limitations, we are currently unable to ship international orders valued over $5,000 USD. For questions or assistance, please contact support@jenniferfisher.sbs. 

As long as the piece is from our brass collection, a fine chain, or ready to ship fine, don’t sweat it. You have 14 days from receiving to reach out to exchange for an alternate item or a store credit. To make sure the gifter is not notified, simply click “Return a gift” at the first step before entering the order number other information, and you will be able to enter your contact details! 

If the piece was made to order or personalized, we hope you know someone with the same initials! 

Please email us immediately and we will do our best to catch it before it ships out.

e. support@jenniferfisher.sbs 

t. 1-888-660-9572

It won’t! Don't feel like you need to rush to use it. We want you to love your Jennifer Fisher piece, and we know that true love takes time. Your store credit can be used in any of our stores, or online.

Place your order online and select in-store pickup at checkout. Orders are typically ready within three hours; orders placed less than three hours before closing will be available the next business day. Please wait for your pickup confirmation before visiting the store and bring your confirmation email and a valid government-issued photo ID. 

Pickup orders are held for seven days before being canceled and refunded. All items in an order must use the same delivery method, and pickup orders cannot be shipped later. 

Yes, we offer repair services for eligible fine jewelry pieces made from 14K or 18K gold, including chains, charms, earrings, and rings. To learn more about our repair services, pricing, and eligibility requirements, please visit our repairs page. 

If you are experiencing an issue with a fashion jewelry piece, repairs are not currently available through our repairs portal. Please contact our customer service team at support@jenniferfisher.sbs and we'll be happy to assist you. 

The diamonds in all our pieces are F-G color, VS1-VS2 in clarity.

Fine jewelry is made of solid 14k or 18k Gold, and made with natural diamonds. ‘Fashion Jewelry’ is a base metal of brass, plated in either 10k Yellow Gold, 14k Silver with Rhodium finish.

As our fashion earrings are hand-made in pairs, we do not offer replacement singles. However, many of our fine jewelry earring styles can be purchased as a single or pair – simply choose if the option is available on the product page before adding to your cart! 

e. support@jenniferfisher.sbs 

t. 1-888-660-9572 

Store each piece separately in a jewelry pouch or box in a cool, dry place. Keeping your jewelry away from moisture and direct sunlight will help prevent scratches and preserve its finish. You can find out more about how to maintain, care for, and store your pieces at our Care Guide linked here.

We can pretty much customize anything in our Fine Jewelry assortment. We have several methods to achieve your truly personal piece. Here is some information on each personalization method.

Hand Stamping:
We offer hand stamping on many pieces. In this process, the characters are individually hand hammered onto the piece after it has been casted. All stamping details and information can be found on the respective product pages. We use basic block font for all characters and capitals for all letters. All characters (with some exceptions) come in three sizes: small, medium and large.

Burnish Diamond Setting:
We offer burnish diamond settings for characters on many pieces. Each diamond character is hand engraved and set. We use basic block font for all characters (with some exceptions) and capitals for all letters. Sizing and placement of the characters will be finalized by our team, unless otherwise requested by the customer when the order is confirmed. Additional characters may not be added after the piece is finished.

Please note that images of all characters and enamel pieces are for visual reference only, the actual product may vary slightly in shape, size, and color from what is pictured. Diamond quantities used may also vary.

We offer replacement earring backs for purchase here.

Unfortunately, due to the custom nature of our product and the production process, we aren't able to add personalization onto the piece after. We are more than happy to help you select another piece that will compliment your collection.

We offer complimentary cleaning for all fine jewelry, as well as private, one-on-one shopping appointments for a personalized experience. Visit our Stores page to book an appointment.

Eligible Chase Sapphire Reserve® cardmembers can receive $100 back after making a purchase of $500 or more at Jennifer Fisher, in store or online, from September 16 through December 14, 2026. To participate, sign in at Chase.com/ChaseOffers and activate the offer before making your purchase. Then pay with your eligible Chase Sapphire Reserve card. Terms and eligibility requirements apply.

Choose your favorite salt or blend and select your delivery frequency. Your order will automatically renew and ship on your chosen schedule, so you never run out.

Yes. You can skip any upcoming order directly from your subscription account.

Yes. You can update your delivery frequency whenever you'd like through your subscription account.

Yes. You can cancel your subscription at any time through your account.

Please email us immediately and we will do our best to catch it before it ships out.  

e. support@jenniferfisher.sbs 

t. 1-888-660-9572